Last Updated: March 17, 2026
Our Privacy Policy
This Privacy Policy describes how and when we collect, use, and share information when you visit our website, contact us, or otherwise use our services through eBooking Hub. Our site is an informational resource dedicated to providing overviews of the eBooking platform by Trip.com, including features related to hotel extranet, property management, and channel manager tools. We are committed to protecting your privacy and being transparent about our data practices.
Personal Information We Collect
When you visit eBooking Hub, we collect certain information to help us improve your experience. To fulfill your request for information or to respond to your inquiries, you may provide us with certain information, such as your name and email address. You may also choose to provide us with additional personal information if you contact us directly with questions about trip.com ebooking or related services.
We automatically collect certain information through cookies and similar technologies, including:
IP address and browser type
Device information
Pages visited and time spent on our site
Referring website addresses
This information helps us understand how hoteliers and property managers interact with our content about property management solutions.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to respond to your questions about the eBooking platform, to provide you with requested resources, or to offer customer support regarding our informational content;
when you have provided your affirmative consent, which you may revoke at any time, such as by subscribing to our newsletter about hotel extranet updates and industry insights;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information if required by applicable law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
Providing and improving our services. We use your information to deliver the content you requested and to enhance our website's functionality and user experience.
Analyzing website usage. We use analytics data to understand which topics about channel manager integration and trip.com ebooking features are most valuable to our audience.
Compliance with our policies. We use your information as necessary to comply with our obligations under this Privacy Policy and our Terms of Use.
Information Sharing and Disclosure
Information about our visitors is important to our mission at eBooking Hub. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our website, such as hosting providers (e.g., Google Cloud) and analytics providers (e.g., Google Analytics). We will share your personal information with these third parties, but only to the extent necessary to perform these services and under strict confidentiality obligations.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law and with notice to you.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our visitors, partners, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years. After that period, your information will be securely deleted or anonymized for analytical purposes related to property management trends.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on appropriate safeguards such as Standard Contractual Clauses or the Privacy Shield framework (where applicable) as the legal basis for the transfer, ensuring your information remains protected.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Cookies
A cookie is a small piece of data that a website stores on a visitor's computer or mobile device. We use cookies to track visitors' usage of the website and to provide a better, more personalized experience when learning about trip.com ebooking and hotel extranet solutions.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more detailed information, please refer to our separate Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices. The "Last Updated" date at the top of this page indicates when the most recent changes were made.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your rights, please contact us by:
Address: 587 Washington Ave, Brooklyn, NY 11238, USA